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elementor/magnifier
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Production time, delivery & pickup
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File preparation and graphic support
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Complaints and returns
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Product technical details and pricing
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Popular help topics
elementor/magnifier
Product technical

Where can I find the product technical specifications?

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Where can I find information about the weight and dimensions?

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Where can I find product instructions?

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Complaints and returns

How do I submit a complaint?

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What to do if you received a damaged product?
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What to do if you received a print that is too tight or too large?
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Colors on the print differ from the website visualization
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What documents do I need to submit a complaint?

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When should a complaint be submitted?
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What to do if you received an incomplete order?
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The frame does not light up or flickers – what to do?
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Print contamination (adWall Vario)
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What to do if air leaks from the adTent Air Premium tent?
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Custom order pricing

Is it possible to get an individual quote for large quantities?

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How is pricing handled for customized solutions?

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Can I get an additional discount?

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Graphic support

How do I upload files for printing?

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Who should prepare the print-ready graphic design?

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What are the guidelines for preparing print files?

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Does adsystem prepare graphic files?

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How long does it take for adsystem to prepare a graphic design?

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How many revisions are included in the design service?

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I'm having trouble uploading my files

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How does file verification through the store work?

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Why was my file rejected?

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Can I make changes to a submitted project?

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The file has incorrect dimensions

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What does the overprint warning mean?

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I'm receiving error messages when uploading print files

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Where can I find the design guidelines?

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Delivery and pickup

What are the delivery costs?

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What are the delivery options?

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How long does delivery take?

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Can I change the delivery address after placing an order?

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Can I pick up my order in person?

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Order processing time

How can I speed up the order process?

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When is the order accepted for production?

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After how many days is the order shipped?

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What is the status of my order?

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How long does it take to process an order?

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